Complaint Handlers

**Role: Complaint Handlers **Rate: £170 per day **Location: Fully Remote **Start: April **Duration: 3 months This is an exciting opportunity to join Deloitte Operations for an engagement with one of our clients. **Role and Responsibilities We are currently recruiting for Complaint Handlers to support our client on a 3\-month contract. This role focuses on managing lower to medium complexity customer complaints, ensuring fair and timely resolutions in line with regulatory standards. **Key Responsibilities * Investigate and resolve customer complaints in line with internal policies and regulatory requirements. * Review account information, documentation, and customer history to determine fair outcomes. * Communicate with customers via telephone and written correspondence to gather information and explain complaint outcomes. * Ensure all cases are handled within agreed service levels and complaint handling guidelines. * Maintain accurate records and provide clear case documentation throughout the investigation process. **Essential** * Previous financial services complaints handling experience (essential) * Experience dealing with high\-volume, lower complexity complaints (e.g. similar to PPI complaint investigations) * Strong telephony experience and confidence speaking with customers * Good analytical skills and attention to detail * Ability to manage workloads and meet deadlines **Desirable: * Mortgage complaint handling experience, although this is not essential. This is a great opportunity for someone with a strong complaints background who enjoys investigating cases, speaking with customers, and delivering fair outcomes.****************