Community & Operations Executive (Night Shift)

**Company Description** Kickstart is Pakistan’s largest coworking space operator with a mission of creating ease of doing business for SMEs, startups, and freelancers. We have 16 operational coworking spaces in Karachi, Lahore, and Islamabad, with 5400\+ members using our spaces daily. We are looking for a **Community and Operations Executive** to manage our location in Gulberg, Lahore. If you are great at forming relationships and also have a little bit of administrative acumen, this role is for you! **Timings: 6 PM\- 3 AM** **Key Responsibility** **1\.Front Desk Management:** * Greet and assist community members, visitors, and guests at the front desk. * Answer incoming calls, direct inquiries, and provide general information about the community. **2\.Community Engagement:** * Assist in creating a warm and inclusive environment for community members. * Provide support to community members by answering questions, troubleshooting issues, and directing them to relevant resources or personnel as needed. * Collaborate with internal teams to gather feedback from the community and advocate for their needs and interests. **3\.Event Support:** * Support the planning and coordination of community events, ensuring a seamless experience for attendees. * Assist with event logistics, including registration and attendee check\-in. **4\.Communication Hub:** * Manage communication channels, including email and phone, to ensure timely responses and a high level of customer service. * Distribute important announcements and updates to the community. **5\.Administrative Tasks:** * Handle administrative tasks such as sorting mail, managing schedules, and maintaining office supplies. * Assist in maintaining community databases, including member profiles, mailing lists, and activity logs. * Provide administrative support to the Community Manager as needed. **6\.Visitor Management:** * Register and guide visitors, ensuring they have a positive experience while adhering to security protocols. * Maintain a neat and organized reception area. **Qualifications** * 1\+ Year of experience in operations, administration or relevant field * Strong communication and interpersonal skills for managing and building relationships * Ability to gather, analyze, and utilize feedback from community members * Excellent organizational and multitasking abilities * Experience in a similar role is advantageous * Bachelor's degree in Communications, Public Relations, Marketing, or a related field * Ability to work independently and be proactive in problem\-solving