Client Relations Specialist

**General Purpose Of Position** The **Client Relations Specialist** serves as the liaison with the company's customers, developing relationships, providing guidance and advice, and providing a higher level of customer support on a specific product or service. **Duties And Responsibilities** * Ensure both the company and clients adhere to contract / specs * Day\-to\-day communication with customers / clients, answer questions, manage conflicts and collect feedback and escalate as appropriate * Maintain up\-to\-date knowledge of company products and services * Effectively provide client support and communication * Facilitate inter departmental communication to provide effective client support * Build, maintain, and strengthen relationships between the company, reps and clients by providing optimal service * Assist sales team with identifying opportunities to up\-sell / cross sell services and products * Identify internal procedures that adversely affect customer satisfaction and work with internal areas to build consensus and accomplish improvements. * Liaise between customers, contractors, sales reps and appropriate personnel * Interacts with customers including contractors to provide support and information on an assigned product or service * Ensures that appropriate actions are taken to resolve customers, contractor or sales representative problems and concerns * Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff * Uses knowledge of a specific product, service, or other assigned area of expertise to validate customers orders and correct as necessary for proper delivery * Be familiar with other product and services to support staff of Client Relation Specialists * Collaborate with customer service personnel, product management department, service departments and/or sales representatives to streamline information and orders * Performs other related duties as assigned * Collaborate with regional sales resources to improve their customer service experience * Escalate issues or situations as appropriate * Understand contractor, sales representative and customer perspectives to improve their order experience * Build relationships directly with contractors, sales representatives, customers and internal staff **Experience And Education** * 1 to 2 years experience and/or training in this type of work * High School Diploma or GED * Strong verbal and excellent written communication skills; strong attention to detail * Excellent time management skills * Excellent customer service skills * Ability to develop working relationships at multiple levels of the organization * Collaborative team player with the ability to build consensus * Proficient with Microsoft Office Suite and SAP * Ability to handle change and ambiguity * Effective in a fast paced environment * Ability to be self\-directed and motivated * Ability to work at a focused and continuous pace The salary range for applicants in this position generally ranges between $56,000 and $66,000\. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. **Benefits** Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education. ***Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.*** * Job Identification 12464 * Job Category Sales Support / Customer Service * Posting Date 10/07/2025, 09:00 PM * Job Schedule Full time * Locations 3735 Green Road, Beachwood, OH, 44122, US (Hybrid)