Chief Human Resources Officer

**Group CHRO (Chief Human Resources Officer) — Radical Minds Group (RM \+ RMT)**   **Location:** Gurgaon, India (WFO \| Preferred: Gurgaon/Delhi NCR) **Reporting To:** Co\-Founder \& Executive Director (day\-to\-day) **Dotted Line:** Founder \& Group Managing Director **Works Closely With:** Chief Operating Officer (daily execution alignment) **Industry:** BPO/Contact Center \+ IT Services / AI\-ML Products   This is a high\-visibility leadership role with direct accountability for building a scalable hiring engine with strong cost discipline, and strengthening governance, culture, and performance across the Group.   **About Us**   **Radical Minds Technologies Pvt. Ltd.** (www.radicalminds.in / www.radicalmindsbpo.com) is a leading **BPO and Contact Center** organization operating since **2010** , serving **clients** across **Travel, Hospitality, Aviation, BFSI, Healthcare, Retail, Logistics, Crypto, E\-commerce, PSU/Govt.** and more. Today, the majority of our portfolio is driven from the **India domestic market** , delivering large\-scale **customer service, sales, collections, and back\-office operations including** across multiple locations.   **RMT Engineering Pvt. Ltd.** (www.rmtengg.com) is our **IT \& AI/ML arm** , building products and accelerators such as **Conversational AI (Voicebots/Chatbots), Agent Assist, Dialer Suite, QMS, Executive Dashboards/Analytics, CRM and Contact Center Technology** , along with product engineering and IT services for global clients.   Together, **Radical Minds \+ RMT Engineering** offer a unique **“BPO \+ Tech”** blend — unlike traditional BPOs that rely entirely on third\-party technology — enabling stronger governance, automation\-led efficiency, better visibility, and scalable delivery.   We are also actively investing in **international markets** over the last 1\+ year, building on\-ground presence and growth momentum in the **US and UK/Europe** , while continuing to scale strongly in India.   **Role Overview**   We are looking for a **Group CHRO** to lead the **complete HR gamut** for Radical Minds Group (RM \+ RMT). This is a high\-ownership CXO role responsible for **Talent Acquisition, Bulk Hiring, ER, Engagement, HR Ops, HRMS, Compliance, Performance Management, Governance, and Leadership/Succession planning** across multiple locations and business units. **The CHRO is expected to run a structured governance cadence and publish board/CXO\-ready HR dashboards with clear POA and measurable outcomes.**   Because Radical Minds operates a high\-scale contact center environment where hiring is continuous, we will evaluate candidates very strongly on their Recruitment/Bulk Hiring capability with strong TAT discipline and cost governance, while also expecting solid strength across all other HR domains.   **Key Responsibilities**   **1\) Talent Acquisition \& Workforce Planning (High priority)** * Own end\-to\-end hiring for **BPO \+ support functions \+ leadership roles** , and enable hiring for RMT Engineering (tech/product/data roles) * Build a predictable hiring engine: sourcing mix, assessments, selection standards, TATs, offer\-to\-join conversion—while maintaining strong cost discipline. * Manage vendor ecosystem (when required) with strict governance and ROI discipline * Ensure readiness for rapid ramp\-ups, seasonal spikes, and multi\-location scaling   **2\) Employee Relations (ER), Engagement \& Culture** * Own ER end\-to\-end: discipline, grievances, policy adherence, stability across sites * Build engagement programs with measurable impact on attrition and productivity * Strong control on IR\-sensitive situations with maturity and fairness   **3\) HR Operations, HRMS \& Compliance** * Drive HR ops governance: onboarding, exits, attendance discipline, documentation, audits * Improve HRMS adoption, data hygiene, and reporting accuracy across locations * Ensure statutory compliance discipline and process rigor   **4\) Performance Management \& Leadership Capability** * Implement KPI\-based performance management: goals → reviews → improvement plans → outcomes * Build capability programs for TL/AM/Manager layers and leadership bench strength * Drive succession planning and internal mobility wherever possible   **5\) Budgets, Dashboards \& Board\-Level Reporting** * Own HR budgets with ROI logic: manpower planning, hiring cost, engagement budgets, productivity levers * Build and present leadership dashboards (weekly/monthly/quarterly) * Must be strong in **Excel \+ PPT** to present numbers, insights, glide paths, and POA to Founder/CXOs/Board   **Ideal Candidate Profile** * **25\+ years** overall HR experience (preferred), with senior leadership exposure * Strong **BPO/Contact Center HR experience (Domestic is mandatory)** ; international exposure is a plus * **Proven bulk hiring track record at scale (monthly hiring numbers) with strong offer\-to\-join conversion and TAT discipline.** * Proven ability to handle **multi\-location HR** and high\-scale bulk hiring * Strong hands\-on capability across **Recruitment, ER, Engagement, HR Ops, HRMS, Compliance** * Excellent in **Excel \+ PPT** , comfortable presenting to CXOs/Board * Humble, grounded, team\-first, high ownership, and execution\-driven * Must be willing to work **WFO from Gurgaon** (not a flexi/remote/hybrid role)   **Role Level / Compensation**   This is a **Group CHRO** role. Final compensation and structure including designation will be based on the candidate’s existing/previous profile/experience and **Founder’s discretion** .   **How to Apply**   Email your CV to: **ceodesk@radicalminds.in** Subject: **Application — Group CHRO (Gurgaon)**   Along with your CV, please include a short cover note covering: 1. Hiring scale handled (monthly bulk hiring numbers \+ locations) 2. Domestic BPO HR depth \+ any international exposure (if any) 3. ER/Engagement outcomes (attrition/stability improvements) 4. Your high\-level **first 90\-day plan** as Group CHRO 5. Earliest possible joining date / notice period.