Charter Specialist

**Voyago is hiring for an Full Time Charter Specialist to fill an existing opening based in the KW Region!** At **Voyago** , we are proud to be the **Employer Brand of Choice** in the transportation industry. Our mission is simple: to be your best career choice by building lasting relationships grounded in **trust, respect, and opportunity** . We're not just saying that— **our employees agree** . Through our annual employee engagement survey, Voyago has once again been recognized as a **Great Place to Work** . Here's what our people have to say: * 84% Agreed "Voyago is a physically safe place to work..." * 80% Agreed "I can be myself at Voyago..." * 81% Agreed "Management has kept me well\-informed..." Being **Great Place to Work\-Certified™** reflects our commitment to employee happiness, engagement, and transparent communication. **About The Role** Reporting to the Operations Manager, the Charter Specialist plays a key role in supporting daily transit operations. The Charter Specialist must have a strong understanding of administrative processes and demonstrate the ability to work across multiple computer platforms, including internal reporting tools, and scheduling software. This position is well\-suited for a highly organized, adaptable individual who thrives in a fast\-paced operational setting and enjoys balancing customer service with operational problem\-solving. **Shift Schedule:** * Monday to Friday **Hourly Rate: $20\.00 \- $21\.00** Why Work With Us? 🚍 **Ontario's Leading Mobility Company** As a proud subsidiary of **Transdev** , Voyago is a leader in multi\-modal transportation solutions, operating across: * Medical Transportation * Student Transportation * Public Transit * Para\-Transit \& Accessible Mobility * On\-Demand Transit 🌱 **Grow With Us** We believe in the strength of our people. We invest in you through robust training, mentorship, and continuous development opportunities to help you grow your career. 🏆 **Award\-Winning Commitment** Our teams are frequently recognized for **Safety** and **Client Satisfaction** excellence. Voyago is proud to be named one of **Canada's Safest Employers** and a multi\-year recipient of the **Excellence Award** . **Primary Responsibilities** * Provide ongoing customer service and operational support to drivers, acting as a central point of communication to resolve service\-related issues efficiently * Coordinate charter bookings and respond to customer inquiries by preparing accurate quotes, scheduling vehicles and drivers, confirming service details and invoicing * Perform additional tasks and responsibilities as assigned by the Manager to support the smooth operation of daily transportation services **Requirements** The ideal candidate will posses the following qualifications that include, but are not limited to, the following: * High school diploma or equivalent — post\-secondary education is considered an asset * Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and other standard software tools used for reporting, scheduling, and communication * Clear and current criminal record check * Demonstrated excellence in customer service, with the ability to remain calm, courteous, and solution\-focused in high\-pressure or time\-sensitive situations * Professional and courteous telephone manner, with strong verbal communication skills and the ability to relay information clearly and accurately * Well\-developed organizational skills, including the ability to prioritize tasks, ability to work on your own, manage time effectively, and handle multiple responsibilities with attention to detail * Strong written and interpersonal communication skills, with the ability to work collaboratively within a team and interact professionally with clients, staff, and external partners **Benefits** At **Voyago** , we believe in creating a supportive and inclusive environment where our people can thrive. As part of our team, you'll benefit from: * A Rewarding Career with a growing company recognized as a Great Place to Work * A strong company culture backed by a global leader—Transdev * An award\-winning workplace known for safety, service excellence, and employee satisfaction * A commitment to innovation and sustainable environmental initiatives * A diverse and inclusive team culture that encourages professional growth and well\-being * Global career opportunities within a locally grounded company * Employee perks and referral bonuses to reward your contributions **Accessibility \& Accommodations** **Voyago is committed to providing accommodations for individuals with disabilities throughout the recruitment process.** Accommodations are available upon request for both internal and external applicants. If you require an accommodation due to a disability for any stage of the interview process, please notify Human Resources when you are contacted—we'll make the appropriate arrangements. **Join a Workplace That Puts **People and Safety First**** Be part of a team shaping the future of mobility. Bring your passion for safety, training, and service—and help make a difference at a **Great Place to Work** . Voyago Transdev's Applicant Tracking System uses AI\-assisted tools during the initial application and early screening stage. *We thank all applicants however only those under consideration will be contacted.*