Call Support Agent

**Location:** Karachi, Pakistan **About Us:** Fortune Academy is a leading E\-learning company committed to providing exceptional support to our clients. We value professionalism, responsiveness, and clear communication. **Job Description:** **We are seeking a friendly, professional, and detail\-oriented Call Support Agent** to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, and ensure an excellent customer experience. **Responsibilities:** * Handle inbound and outbound calls from customers and clients in a professional and courteous manner * Respond to customer inquiries and provide accurate information about products, services, or programs * Troubleshoot issues and escalate complex problems to appropriate teams * Document and track all interactions in the company CRM system * Maintain a high level of professionalism, patience, and empathy during calls **Requirements:** * Excellent verbal and written English communication skills (U.S. accent preferred) * Strong problem\-solving skills and attention to detail * Previous customer service experience is preferred * Comfortable using CRM software and other communication tools * Ability to work in a fast\-paced environment and handle multiple tasks efficiently **Benefits:** * Competitive pay * Training and career growth opportunities * Supportive team environment **How to Apply:** * **If you are enthusiastic about providing outstanding customer support and want to join a dynamic U.S.\-based team, please apply via LinkedIn or send your resume to info@fortuneacademy.com.**