Boutique Hotel Operations Manager

**Job Title:** Boutique Hotel Operations Manager **Salary:** £35,000\.00 per annum About the Role We are seeking an experienced and motivated Operations Manager to oversee the day\-to\-day running of a busy hotel operation. This role is key to ensuring smooth service across all departments while supporting business growth, particularly in food \& beverage revenue and overall hotel performance. Key Responsibilities * Manage daily hotel operations across all departments * Oversee Reception, Housekeeping, Maintenance, Kitchen, and Food \& Beverage teams * Ensure high standards of service and guest satisfaction * Support cost control and contribute to budget and P\&L management * Work closely with the General Manager on staffing, scheduling, and team performance * Take a hands\-on approach to operations (approximately 50% operational involvement) Team Structure * Reports directly to the General Manager * Manages 6 direct reports * Oversees a team of approximately 45 employees Skills \& Experience * Background in hospitality, ideally as a Head of Department in Front of House or Food \& Beverage * Strong leadership skills – approachable but able to maintain control * Experience with hotel systems such as Opera and Micros Symphony preferred * Good understanding of operational and financial management * Personal Licence (desirable) Working Pattern * Business operates across weekdays and weekends * Peak times include early evenings and weekends What We Offer * Competitive salary of £35,000\.00 per annum * Comprehensive training and development programmes * Clear career progression opportunities, including fast\-track development to General Manager level * Health and wellbeing support, including wellness initiatives and mental health resources * Employee discount on stays across company properties * Recognition and reward programmes for employee achievements * Flexible working arrangements where possible to support work–life balance * Supportive, inclusive, and empowering team environment Additional Information * Start date: ASAP * Probation period: 3 months * Interview process: Initial Teams interview followed by face\-to\-face meeting