Bookkeeper & Office Coordinator

**About the Company** Home Instead® – Toronto East is dedicated to providing exceptional care and support to our clients. Our mission is to enhance the lives of aging adults and their families. We foster a culture of compassion, respect, and professionalism, ensuring a positive work environment for our team. **About the Role** The Bookkeeper / Office Administrator plays a central role in ensuring the smooth, professional, and efficient operation of the Home Instead® – Toronto East office. This position is focused on bookkeeping, office administration, and operational support to various departments. This role is well\-suited to individuals with strong attention to detail, exceptional organizational skills, and a commitment to delivering excellent customer service in a fast\-paced office environment. The ideal candidate demonstrates strong communication and problem\-solving abilities and takes ownership of day\-to\-day administrative responsibilities. **Responsibilities** **Bookkeeping \& Financial Support** * Generate and distribute client invoices; follow up on outstanding receivables as required * Receive, process, and record client payments across applicable systems * Maintain organized financial records and client billing documentation * Support payroll administration for Care Professionals using the existing payroll system * Assist with monthly reconciliations and administrative financial reporting * Support quarterly and annual financial reviews in collaboration with the Senior Bookkeeper and Managing Director * Assist with HST, WSIB, and other required administrative remittances under established processes * Maintain and follow documented administrative and bookkeeping procedures **Office Administration \& Operations** * Maintain a consistent on\-site office presence to support daily operational needs * Answer and route incoming calls in a friendly and professional manner * Respond to new client inquiries and general questions related to office operations * Greet and assist office visitors in a professional and welcoming manner * Provide administrative support to office colleagues and various departments * Make limited, one\-time adjustments to client schedules when required * Assist with recruitment administration, including responding to employment inquiries, phone screening, interview scheduling, and reference checks * Support onboarding administration for new Care Professionals (documentation, background checks, and file setup) * Maintain accurate client and Care Professional records across internal systems * Order and maintain office supplies and stationery * Prepare form letters, mail merges, labels, and information packages * Manage incoming and outgoing mail and courier deliveries * Communicate client and Care Professional concerns to management as appropriate * Participate in the weekday evening on\-call rotation (approximately four days per month) * Uphold and model the core values of Home Instead® as an independently owned franchise office **Qualifications** * College certificate or diploma in office administration, bookkeeping, or payroll * Must have 3\-5 years of Bookkeeping experience * Must have experience with QuickBooks * Must have strong proficiency in Microsoft Office (Outlook, Word, Excel) * Must have a valid G or G2 driver’s license in Ontario and eligibility to work in Canada * Experience in Healthcare or service\-based environments is an asset * Ability to pass a Background Check **Required Skills** * Excellent verbal and written communication skills * Strong organizational skills with the ability to manage competing priorities * High level of discretion and confidentiality * Sound judgment and professional decision\-making * Ability to work independently and collaboratively * Professional demeanor, reliability, and attention to detail * Comfort working in a fast\-paced office environment * Commitment to following company policies, procedures, and standards **Preferred Skills** * Experience in Healthcare or service\-based environments is an asset **Pay range and compensation package** $55,000 – $65,000 annually **Equal Opportunity Statement** Home Instead® is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.