Back Office Associate (Operations)

* Location: Dhantoli, Nagpur * Work Schedule: Monday to Friday * Work Mode: On\-site * Experience: 1–4 Years ******Role Overview****** We are looking for a proactive Back Office Associate (Operations) who will take ownership of day\-to\-day operations, act as a bridge between clients and internal teams, and ensure smooth execution of campaigns. The role involves people management, process planning, reporting, and enforcing HR policies. ********Key Responsibilities******** * Own and manage the Operations team to ensure smooth workflow and productivity * Act as a bridge between client requirements and Team Leads, ensuring clarity and timely execution * Hiring and onboarding of Associates and Team Leads * Take strategic decisions related to operations, SOP creation, and campaign planning * Handle client interactions and coordinate requirements, feedback, and updates * Conduct training sessions for Associates and Team Leads * Prepare and maintain performance reports and campaign reports * Ensure strict enforcement of HR policies and internal guidelines * Monitor quality, timelines, and operational efficiency **Required Skills \& Qualifications** * 1–4 years of experience in operations, backend management, or team handling roles * Strong communication and coordination skills * Experience in team hiring, training, and performance management * Ability to handle multiple campaigns and deadlines * Good reporting and documentation skills (Excel/Google Sheets preferred) * Leadership mindset with problem\-solving abilities ******Why Join Us****** * High\-ownership role with real decision\-making authority * Opportunity to build and scale operations from the ground up * Direct exposure to clients, leadership, and strategic planning * Fast learning environment with clear growth opportunities * Work in a stable, full\-time, on\-site role with a collaborative team culture Skills: operations,communication skills,management