Asst. Front Office Manager

**Job Summary** The **Assistant Front Office Manager** supports the Front Office Manager in overseeing daily front office operations to ensure exceptional guest service, operational efficiency, and compliance with brand standards. This role plays a key part in guest satisfaction, team supervision, and smooth coordination across departments. **Key Responsibilities** * Assist in managing daily Front Office operations including Reception, Guest Relations, Concierge, and Bell Desk * Ensure a seamless guest arrival and departure experience * Handle guest feedback, complaints, and special requests promptly and professionally * Supervise, train, and motivate front office team members * Support scheduling, duty rosters, and attendance management * Monitor room availability, occupancy levels, and rate integrity * Coordinate closely with Housekeeping, Engineering, and F\&B teams * Ensure compliance with hotel policies, SOPs, and UAE hospitality regulations * Assist in revenue optimization through upselling and cross\-selling initiatives * Prepare reports related to guest satisfaction, occupancy, and operational performance * Act as Manager on Duty (MOD) when required **Requirements \& Qualifications** * Minimum 3–5 years of Front Office experience in a hotel or hospitality environment * Prior experience as Assistant Front Office Manager / Front Office Supervisor preferred * Strong guest service and problem\-solving skills * Good leadership and team management ability * Experience with hotel PMS systems (Opera or similar preferred) * Strong communication skills in English (additional languages are a plus) * Well\-groomed, professional, and guest\-oriented personality * Ability to work flexible shifts, including weekends and holidays * UAE experience preferred **What’s On Offer** * Competitive salary and benefits package * Opportunity to grow within a reputed hospitality group * Professional and multicultural working environment * Career development and training opportunities