Associate - Client Services

Associate \- Client Services **ABOUT THE COMPANY** Savvital is a forward\-thinking organization providing diversified services to small and medium\-sized businesses in the international market. Our mission is to provide affordable solutions to growing companies through strategic task delegation. We envision creating an ecosystem that resonates with the human touch every business needs. **ABOUT THE ROLE** As an Associate \- Client Services, you will be the backbone of our client operations. You will provide high\-level administrative, operational, and communication support in a fast\-paced virtual environment. We are looking for exceptional communicators who thrive on building relationships and solving problems. **WHAT YOU’LL BE DOING** **1\. Client Success \& Communication** * **Active Liaison:** Act as the primary point of contact between clients and internal teams, ensuring seamless communication. * **Call Handling:** Manage inbound and outbound calls with confidence, clarity, and a solution\-oriented approach to assist US\-based customers. * **Email Excellence:** Draft professional, high\-stakes correspondence that reflects the "human touch" of our brand. **2\. Administrative \& Meeting Support** * **Meeting Preparation:** Gather relevant information, research stakeholders (including doctors/medical professionals), and prepare materials for virtual meetings. * **Calendar Management:** Master the art of scheduling and time\-zone coordination for international clients. **3\. Operational Excellence** * **Insurance \& Database Coordination:** Coordinate with insurance companies for inquiries and maintain meticulous records in the client’s policy book of business. * **Research \& Analysis:** Conduct deep\-dive research on diverse topics and analyze customer complaints to identify underlying issues and recommend improvements. * **Financial Accuracy:** Prepare and offer precise price quotes to customers, ensuring alignment with service offerings. **WHAT WE’RE LOOKING FOR** * **Education:** A 4\-year Bachelor’s degree is preferred (Accounting \& Finance, Business Studies, Economics, or Public Relations). * **Communication Powerhouse:** Exceptional written and verbal English skills. You must be comfortable handling "Cx" (Customer Experience) via phone and email. * **Technical Readiness:** Prior experience working with US\-based clients and comfort working the night shift (US hours) is mandatory. * **The "Can\-Do" Mindset:** A proactive multitasker with extreme attention to detail and a passion for sales/client success. * **Tech Savvy:** Familiarity with CRM tools, virtual meeting platforms (Zoom/Teams), and professional office suites. **Note: This is going to be a hybrid model.** **COMPENSATION \& BENEFITS** * **Base Salary:** Market Competitive. * **Utility Support:** Monthly allowances for Internet, Electricity, and Wellbeing. * **Health:** Comprehensive Medical Insurance coverage. * **Bonuses:** Performance\-based bonuses, annual growth increments, and company\-wide success sharing. *“Our motto from our inception has been to put our employees first! We value the uniqueness and experience each individual brings to the organization.”* **You can send your CVs to recruitment@savvital.us.**