Assistant Manager Customer Success - Navigator HR

Our client **Navigator HR** is looking **Assistant Manager Customer Success** in **Lahore.** **Job Description** **Key Responsibilities** * Support day\-to\-day supervision of the Customer Success team and ensure smooth execution of customer\- facing operations. * Monitor team accountability, responsiveness, documentation quality, meeting follow\-ups, and adherence to service standards. * Ensure customer health updates, red flags, internal notes, meeting minutes, and action trackers are maintained accurately and on time. * Build and sustain strong customer relationships while proactively identifying service risks, escalation points, and retention concerns. * Coach team members on communication standards, professionalism, ownership, and structured customer handling. * Support onboarding, probation reviews, performance conversations, and capability development of team members. * Coordinate with internal stakeholders to align on commitments, priorities, and issue resolution for assigned customers. * Recommend and implement process improvements that strengthen reporting discipline, service consistency, and operational efficiency. * Selection Criteria / Required Competencies * Proven ability to manage teams, enforce accountability, and create a disciplined yet supportive working environment. * Strong customer relationship management skills with the ability to handle critical conversations and service\- sensitive situations professionally. * Excellent verbal and written communication skills, including the ability to draft clear updates, meeting minutes, and performance feedback. * Sound judgment, emotional intelligence, and maturity in balancing people management with organizational requirements. * Strong problem\-solving and escalation\-handling capability with a proactive and solution\-oriented approach. * High ownership, attention to detail, and ability to manage multiple priorities in a fast\-paced environment. * Comfort with performance tracking, reporting, process monitoring, and structured follow\-through on action items. * Digital literacy and working proficiency in tools such as Zoom, Microsoft Teams, Outlook, and other collaboration platforms. * Strong follow\-up and follow\-through skills to ensure timely execution, coordination, and closure of tasks.