Assistant General Manager

**Job role:** General manager/Assistant general manager **Location:** North India (Delhi/HP/UK) **Department:** Hotel operations **Job experience:** 5\+ years **Job brief** A general manager/assistant general manager shall be responsible for supervising management of the company's backpacker hostel effectively. He/she shall be entrusted to effectively manage a 35\-50\-key hotel/hostel, overseeing multiple facets of operations, including front office, housekeeping, human resource management, F\&B, guest experience, R\&M \& engineering, security \& safety, etc., as per the company's standard operating procedures. **Key responsibilities** * Understanding of the hospitality/hotel industry with extensive work experience * Understanding of the company's vision, business expansion plans, operational standards, etc. * Understanding the nuances of managing a hotel under a brand network and optimizing its operations with a bird's\-eye view * Understanding hotel pre\-launch phase, day\-to\-day operations, etc. * Understanding of various functions including front desk, housekeeping, F\&B, engineering, etc. * Supervising various functions and human resources (blue/white collar) * Managing operational quality with attention to detail on various parameters such as infrastructure, services, staff, operations, etc. to ensure high service quality * Handling \& resolving escalations and grievances * Managing P\&L and cost\-effectiveness while ensuring high service quality * Motivating, mentoring and aligning staffs * Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship * Coordinating with other departments within the company to help resolve issues **Qualifications** * Hospitality graduate/post\-graduate or diploma in hospitality * Min. 5 years of experience in a hotel, hostel, guest house, etc. * Extensive operational knowledge of hotel operations * Outstanding communication, interpersonal \& time\-management skills * Flexible to relocate anywhere in southern India * High attention to detail