Assistant General Manager

We are looking for a hands\-on Assistant General Manager to take ownership of the **retail side of the business** at The De Beauvoir Deli. This is a **shop\-floor\-led role** , focused on the smooth running of our deli and retail operation — stock, standards, team direction, and day\-to\-day execution. Our café operates alongside the shop, but this role is primarily responsible for **retail performance and floor management** . You will be responsible for ensuring the shop runs efficiently, looks excellent, and trades well day to day. You will: * Lead the retail floor and takeaway operation * Take ownership of daily shop performance and standards * Manage stock levels, availability, and display quality * Maintain excellent product presentation across counters and shelves * Drive up\-selling across the shop floor, recommending products, pairings and specials with confidence * Work closely with the kitchen team to ensure a seamless operation, ensuring portion control and minimal waste * Manage staffing levels and deployment on the shop floor, direct and support the team on shift * Deliver regular feedback to the team and lead appraisals to support development and maintain standards * Act as the senior decision\-maker on shift when required * Build and maintain relationships with customers and the community We are looking for someone: * With a genuine passion for food – produce, provenance and quality * Experience in a busy **deli, food retail, or food\-led environment** * Who is highly organised with strong attention to detail * Confident as floor leader — clear, calm and decisive * With good commercial instincts — understands stock, waste, and efficiency * Who takes ownership of standards and follows things through * Who is confident using stock control and retail management software * With knowledge of coffee/wine/cheese a strong plus You should be comfortable **running the shop independently** and keeping things tight without constant oversight. We value people who: * notice when things aren’t right and fix them * keep standards high without being asked * take responsibility for how the shop looks and runs