After Sales Executive - Dubai Mall

**Title** : After\-Sales Executive **Position** : Within the general organization of the Brand, the job holder reports to the Customer Service Manager. **Responsibilities** : The After\-Sales coordinator responsibilities include: This position focuses on commercial and technical duties and responsibilities, in combination with administrative tasks. Communicating enthusiasm for the Brand products and for their intrinsic value. **Customer Service :** * To welcome the customer with a smile, to make eye contact, and to try to acknowledge him/her as soon as he/she has entered the store in such a way as to make him/her feel that his/her presence has been noticedand is welcome. * To make the customer feel comfortable by initiating a conversation that allows him/her to express the reasons for his/her visit to the store. * Redirects customer to the relevant department when needed (i.e. After Sales, exchanges and return) * Communicates with the Sales team to ensure a smooth and elegant handover of the customer to the nearest Sales Advisor/cashier available. * To thank the customer for his/her visit in a natural and sincere manner. **After** **\-Sales** **responsibilities** * Responsible for the SAV day to day activities. * Responsible for the documentation and for the information flow from and to the SAV department. * Maintain a good working relationship with external and internal repairers: craftsman/ watchmaker/ cobbler and alterations workroom/ support sales team. * Ensure all H\-care files are completed and submitted in a timely manner and clients are informed about the lead time. * Resolves common client issues regarding after sales and ensure that a positive outcome is reached whenever possible. * Monitor all on\-going H\-care files and inform/ advise clients of any delays/ problems. * Ensure all incoming deliveries of repairs are dealt with immediately, and clients are informed of the status of their repaired goods. Notifying the customer when the product is ready. * Work closely with the stock team to ensure that all defective stock is sent to Paris for either credit or repair. * Coordinate with the logistics departments to ensure that the documents of the SAV parcels are well prepared. * Liaise with stock team and cash desks (Credit Notes and Supplier Returns) * Prioritize workload and ensure that most urgent/ important cases are handled promptly * Manage the SAV petty cash bills or expenses * Follow up with calls and messages * Consistently work to maintain and organize the SAV room (receiving, collection) **Teamwork** **:** * Interactive and positive participation in all Morning Briefings and Team meetings to optimize teamwork and problem solving * Demonstrate respect and consideration to all colleagues to maintain a solid and dynamic team. * Inspire colleagues by sharing positive ideas and experiences. * Build effective relationships using appropriate verbal and non\-verbal communication with all internal customers (Sales Team, F\&B Team, Support Services, Management Team etc.). **Performance** **Criteria** **:** * Strong reporting skills accuracy and attention to detail * Able to work independently; strong follow up skills * Innovative problem\-solver * Analytical skills * Professionalism in services provided to the customer. * Positive attitude within the team.