Account Manager | SaaS | £60k

**Account Manager \| B2B SaaS \| £60k base \- £75k OTE \| Remote** We are working exclusively with a fast\-growing UK SaaS business that provides a field service management and workforce scheduling platform used by some of the UK's largest housing associations, local authorities, and facilities management organisations. This is a genuine account management role with real commercial weight. You will own a portfolio of existing customers, driving retention, expansion, and upsell across a client base of operationally complex organisations who rely on the platform as critical infrastructure. **What You Will Be Doing** * Owning a portfolio of named accounts across housing, local government, facilities management, and utilities * Building deep, multi\-threaded relationships with senior stakeholders including Heads of Operations, IT Directors, Asset Managers, and Directors of Housing * Driving net revenue retention through proactive renewals management and early identification of risk * Identifying and closing expansion opportunities including additional modules, user licences, and new business units within existing accounts * Partnering with customer success and implementation teams to ensure customers are realising measurable value from the platform * Accurately forecasting renewals and upsell pipeline and reporting into senior leadership **The Ideal Candidate** * B2B SaaS account management experience with a consistent track record of retaining and growing accounts * Experience managing complex, multi\-stakeholder relationships within large public or private sector organisations * A natural relationship builder who can engage credibly with both operational and technical contacts at all levels * Commercially sharp with the ability to spot and progress upsell opportunities without being transactional * Based anywhere in the UK with willingness to travel for customer meetings, QBRs, and events **Why This Role** * Manage a product with genuine market fit and high switching costs in a sector with significant regulatory\-driven demand * Uncapped commission on renewals and expansion with a realistic OTE * A supportive leadership team who understand the value of great account management * A growing customer base with real expansion potential — you will inherit accounts that are engaged and invested in the platform The role is remote, but will require travel to Exeter (company HQ) once a month.