Account Manager

**Job Title:** Account Manager – Foodservice \& Distributor Sales **Location:** Etobicoke, ON **About Us:** Welcome to Lactalis Canada! We’re proud to be Canada’s \#1 branded dairy company and to be consistently recognized as one of the country’s top employers by *Forbes* . Our purpose is to enrich and nurture the lives of Canadians by offering the best of dairy from Canada’s favourite dairy brands like Cracker Barrel, Black Diamond, Balderson, Astro and Lactantia. In fact, our products can be found in over 90% of Canadian refrigerators in any given time. As part of Lactalis Group, the world’s leading dairy company, we remain focused on innovation and quality and are seeking like\-minded individuals to join us as we continue our growth journey. Our flexible hybrid work model accommodates 40% remote work, adapting to the evolving needs of our workforce. Step into a collaborative hub with our revamped office, and enjoy free parking, endless coffee, delicious Lactalis snacks, an on\-site gym, and more! **About the opportunity:** The Account Manager is responsible for managing all aspects of the relationship with assigned Foodservice and Dairy Regional Distributors as well as Foodservice operators and contracted regional customers. The Account Manager is responsible for delivering volume, net sales and profitability objectives across all Lactalis branded and private label businesses. **The attributes we are looking for:** * Develop and secure new customers while increasing Lactalis’s Dairy Distributors / Foodservice Operators \& Distributors business by entering respective markets and exploring all potential business building opportunities to grow Lactalis Canada sales volumes. * Develop and administer new regional customer contracts and contract renewals. Negotiate terms and conditions (i.e. pricing, volume, length, exclusivity arrangements etc) and coordinate with senior management and legal to ensure alignment and implementation. * Provide samples and perform cuttings with customers with various dairy products to analyze product performance. Maintain deep product knowledge to effectively communicate product performance and suggest product alternatives and adaptations to culinary process to improve performance. * Develop and execute annual business and trade spend plans for assigned accounts in order to achieve Lactalis annual sales volume, net sales, and profitability objectives. * Prepare and present regular category and business reviews and leverage insights to identify sales opportunities and improve Lactalis’s category position. Utilize this information to secure new product listings or communicate delisting’s and provide alternatives. Implement account, category, and/or regional specific sales and marketing initiatives. * Participate in forecasting and consensus calls for Lactalis produced or procured products to ensure adherence to annual plan and optimal product distribution. * Collaborate with Supply Chain, Customer Service, Credit department, and Distribution to initiate new business opportunities, resolve issues, and provide optimal customer service. Collaborate with the Sales Coordinator to manage administrative and reconciliation duties (i.e. managing discount, pricing, debits, rebates and deductions) in order to ensure timely an accurate customer accounts. * Create Lactalis ambassadors to drive business and brand awareness and recognition. **What you will bring:** * University degree or College diploma in a related discipline is preferred * Minimum (3\) three years’ experience managing key accounts, Foodservice or Retail Dairy, or related industry DSD Distributors preferred Culinary or hospitality background through education or experience would be an asset. * Formal sales or negotiation training would be an asset * Strong analytical, planning, forecasting, category management presentation, negotiation, and problem\-solving skills * Excellent written, verbal, interpersonal communication skills * Proficient with standard office computer technology such as Microsoft Office (PowerPoint and excel), PowerBI and BW/SAP * In depth knowledge of Lactalis Foodservice and/or Distributor Sales products and business is an asset **What Lactalis will offer:** Lactalis Canada believes in rewarding its people with the following comprehensive benefits package and perks: * A Competitive Base Salary * A Performance\-Based Bonus System * 4 Weeks of Vacation * Benefits starting day 1 * A Pension Program with an Employer Match at 100% of up to 6% * Tuition reimbursement plan of up to $3,000/year * A Volunteer Day to give back to your community * Learning and Development opportunities * A commitment to internal career advancement with potential for international mobility ***Our ESG commitment:*** Our ESG (Environmental, Social, and Governance) roadmap drives our sustainability mission. We aim to positively impact communities and the planet by enabling stakeholders including our people, consumers, customers, suppliers, dairy farmers, government, and industry partners to have a positive impact on the wellbeing of our communities and the planet through all that we do. At Lactalis Canada, we value our employees as catalysts for positive change. Together, we will create a sustainable future, promote belonging, and make a lasting impact on the world. ***Our commitment to DEI:*** Fuel Our Culture with Your Uniqueness! Lactalis thrives on the value each person brings. We're dedicated to amplifying diverse voices, inviting personal and professional growth, and embracing everyone's true selves. We're committed to crafting an environment that genuinely welcomes all, reflecting the richness of our people and communities. We apply an equal access to employment program and invite women, aboriginal people, visible minorities, and people with disabilities to apply. Our promise extends to accessible processes and spaces. If you require accommodation due to a disability (which may be visible or invisible, temporary, or permanent), please inform our Talent Acquisition team – confidentiality will be maintained. Le bilinguisme est requis puisque le poste exige des communications fréquentes avec nos partenaires, nos usines et notre siège social qui se situent hors Québec. ***Note: Lactalis Canada does not conduct credit or background checks through LinkedIn. If required, we'll contact you after signing a Job Offer.*** **Compensation:** As part of our commitment to fairness, trust, and transparency and our ambition to be an Employer of Choice, the base salary range for this position is **$78,600 – $98,300\+.** ***Please note:*** *Along with a comprehensive Total Rewards package, your actual base salary will be fair, competitive, and be based on your skills, experience, and qualifications.*